1. Free Membership: Creating a profile is free. No refunds applicable.
2. Premium Membership Plans:
✅ Eligible for Refund (Under These Conditions) - Full refund within 24 hours if no premium features are used. - Refund request must be submitted within 24 hours. ❌ Not Eligible for Refund: - If premium features are used. - If profile is blocked/suspended. - If dissatisfied with matches. - If subscription auto-renewed without cancellation.
3. Technical Issues: Partial refund or membership extension if unresolved by support.
4. Cancellation of Auto-Renewal: Can cancel anytime before renewal date; no refund for already processed charges.
5. Refund Request Process: Email registered details, date of payment, and reason to manipurmatrimony.helpdesk@gmail.com.
Response within 5–7 business days; refund (if approved) processed within 7–10 business days.
6. Final Decision: Decisions by Manipur Matrimony Hub are final.
